Frequently Asked Questions (FAQs)

At 360 Broadband, we want to ensure you have all the information you need to get the most out of our services. Whether you’re curious about billing, need help with setup, or are troubleshooting an issue, our FAQs provide quick and easy answers to the most common questions. Explore our categories below or search for the specific information you’re looking for.

Your Questions. Our Answers. Your Solutions.

FAQs

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Service and Support

Find answers to your questions about our internet plans, technical support, and service options. Get the help you need to maximize your 360 experience.

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Dedicated Assistance

Resolve common issues with your devices and network quickly. From connectivity to speed concerns, we’ve got you covered.

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Billing and Account Management

From how to manage your account, understand billing details, and explore payment options. We’re here to make your experience as seamless as possible.

Got Questions? We’ve Got Answers!

Our FAQ section covers everything you need to know—from troubleshooting and technical support to account management and onboarding. Explore our FAQs for quick solutions and helpful information tailored to make your experience with 360 Broadband seamless.

Internet Troubleshooting

Why is my internet speed slower than expected?

Run a speed test using a Speed Test tool or the 360 Broadband IQ app if you have our Managed WiFi. If speeds are lower than expected, try rebooting your router to ensure no devices overload the network. If you are still experiencing issues, please get in touch with our support team for further assistance. For a recommended speed test, Click Here.

How do I reboot my router?

Unplug your router from the power source, wait 30 seconds, and then plug it back in. Allow a few minutes for the devices to restart. You can reboot from the 360 Broadband IQ app if you have Managed Wifi.

What should I do if my internet goes out?

Use our Outage Checker to verify if there is a service outage in your area. If there is, you will receive updates on restoration times. If no outage is reported, contact our support team for further assistance.

How do I improve Wi-Fi coverage in my home or office?

If you have signal issues within the home, you can check out our Managed WiFi or speak with a representative about the benefits of this service. The 360 Broadband Managed WiFi delivers fast, secure, and reliable coverage for homes and businesses.

Billing and Payments

How do I pay my bill?

You can pay your bill online through your 360 Broadband customer portal, by phone, by mailing a check, or by visiting a 360 Broadband location in your area. For convenience, you can also set up automatic payments by calling our billing team or logging in to the customer portal.

Can I view my billing history?

Yes, log in to your online customer portal to view your current bill, previous billing statements, and transaction history.

What payment methods do you accept?

We accept credit/debit cards, ACH bank transfers, checks, or cash at a 360 Broadband office location. You can also set up autopay for hassle-free billing by contacting our billing team or using the customer portal.

What should I do if I miss a payment?

If you miss a payment, contact our billing team immediately. You can make a payment to bring your account current through your online customer portal, by phone, or in person at a 360 Broadband location. Late fees may apply.

Account Management

How do I create an customer portal account?

Click the “New Portal User” link on the Customer Portal Login page. Follow the prompts to create an account using your customer information and service credentials. In the welcome email you received upon signing up, there is a link at the bottom to help you set this up.

How do I reset my account password?

Click the “Recover Username or Reset Password” link on the Customer Portal Login page. Enter your email address, and we’ll send you instructions on how to reset your password.

How do I update my contact information?

To update your information or add a new authorized contact to your account, you will have to call our Support or Billing Team to make these changes.

Can I manage multiple services under one account?

Yes, if you have multiple services (e.g., internet, phone), you can manage them all under a single account. If you have services at multiple addresses, we can also link them. If you need assistance, call our Billing Team to walk through connecting the accounts.

Service Installation

What should I expect during installation?

Our technician will arrive at your location, set up and configure your equipment, and ensure everything is working correctly before they leave. Depending on the complexity of your setup, installation typically takes 1-2 hours.

NOTE: A prorated payment that the Sales Associate made you aware of will be due upon completion of the installation.

Can I reschedule my installation appointment?

Yes, you can reschedule by calling our support team.

Do I need to be present for the installation?

Yes, an adult (18 years or older) must be present during the installation to provide access to the necessary areas and approve the installation work. If no one over the age of 18 is available at the scheduled installation time, you will have to reschedule the installation.

What equipment will I need?

We provide Managed WiFi for most installations unless noted in the sales process. If Managed WiFi has been declined, the customer must provide their router at the time of the scheduled installation. If additional equipment is needed, such as range extenders or specialized networking hardware, the technician will discuss it with you during setup.

Phone Service FAQs

How do I set up my business phone system?

Your phone system setup is handled during installation, but if you’re configuring additional features, refer to the user guide provided or contact our support team for help with specific settings.

Can I keep my existing phone numbers when switching to 360 Broadband?

Yes, we offer number portability, allowing you to keep your current phone numbers when transitioning to our service.

Outages and Service Interruptions

How do I check for outages?

Use our Outage Checker on the support page to check for service interruptions in your area. If an outage is detected, you will receive updates on the status and estimated resolution time. If no outage is reported in your area, please contact our support team.

What should I do during an outage?

If there’s an outage in your area, our team will work to restore service as quickly as possible. You can monitor progress via the Outage Checker or contact our support team for more details. At times, our social media may also have the latest updates.

Additional Help

Not finding what you’re looking for? Contact our support team for more detailed assistance. We’re here to help 24/7 with any questions or issues.

Need assistance?

Our support team is here to help!

Call Us: 855-328-5099
TEXT Support: 855-328-5099
Email: support@360broadband.com
Live Chat: Available Now
Submit a Ticket: Log into your account to create a support request

Please Note

Response times may vary based on the service plan and issue severity. Some support features may require a specific service tier or add-on. Don’t hesitate to contact our support team for more details.

CALL OR TEXT NOW 855-328-5099

    Top Rated Service 2026
   
 4.7
 4.7
 verified by Trustindex 
 Trustindex verifies that the company has a review score above 4.5, based on reviews collected on Google over the past 12 months, qualifying it to receive the Top Rated Certificate.
  Write a review 
 
 
 
   
 
 
      Posted on Google  
   
   thomas cummings 
 9 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Billy was amazing and very professional and informative. Couldn’t be more happy
  
 
     Posted on Google  
   
   Rachael McCollum 
 8 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. 360 Communications is Awesome, had an issue for the 1st time in 8 years of service. They promptly sent out technician-Billy he was helpful and resolved the problems quickly! Great Service!
  
 
     Posted on Google  
   
   Terri Davis Briscoe 
 7 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Ethan was amazing!!! He was very conscientious and explained everything clearly. Very professional and pleasant to talk with. Highly recommend this young man.
  
 
     Posted on Google  
   
   Susan Mejia 
 5 October 2026
 
 
 Trustindex verifies that the original source of the review is Google. Nathen came out and was very professional and knowledgeable. Great speed and quick installation
  
 
     Posted on Google  
   
   Kelly Lynn 
 25 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. Nathen was great to work with and handled our very complicated wiring system like a pro!
  
 
     Posted on Google  
   
   Corinda Gaulden 
 23 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. Nathen did an excellent job in replacing our equipment.  He was very professional and polite.
  
 
     Posted on Google  
   
   Kimberly Adams 
 22 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. Professional and excellent service by Billie!
  
 
     Posted on Google  
   
   Crystal Miller 
 26 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely Amazing Customer Service

I cannot say enough wonderful things about Shannan Moore, who helped me with my internet bill! She went above and beyond to help me when I truly needed it, and her kindness, patience, and willingness to work with me made such a difference.

She didn’t make me feel judged or like just another customer. She actually listened, understood my situation, and genuinely cared about helping me find a solution. Her compassion and professionalism were absolutely outstanding.

It’s rare these days to come across someone who takes the time to truly help someone, and I am incredibly grateful that I had the opportunity to work with her. Shannan turned what could have been a very stressful situation into one where I felt heard, respected, and supported.

Thank you so much Shannan Moore, for your kindness and for going above and beyond! You are truly an asset to your company, and I hope your management knows just how valuable you are. ⭐⭐⭐⭐⭐
  
 
     Posted on Google  
   
   Annette Cook 
 26 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. We are loving 360 due to the fact that our last internet was going down 2-3 times a week, sometimes for hours. Every person I have interacted with at 360 has been pleasant and go out of their  way to fill your needs.
  
 
     Posted on Google  
   
   Gina Holley 
 21 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. We had an unexpected outage and called for technical support. Within the hour Billy called and was on his way. Had our problem fixed very quickly and professionally. Thank you, Billy!

At 360 Broadband, we’re committed to providing reliable answers and solutions to ensure your services work seamlessly. Whether you need help with billing, technical support, or service installation, we’re here to assist you every step of the way.