Get Support

At 360 Broadband, we’re committed to delivering exceptional support for all your internet, phone, and business service needs. Whether you’re experiencing technical issues, have billing questions, or need assistance setting up your service, our dedicated support team is here to help. With 24/7 availability and a range of support options, getting help has always been challenging. We’re just a phone call, chat, or email away—whenever you need us.

Your Questions. Your Solutions. Your Success. 360 Broadband Support.

NEED SOME HELP?

Comprehensive Help Resources

Access our extensive library of support articles and guides to find answers to common questions and learn how to maximize your experience.

24/7 Availability

Help is always available, day or night, whenever needed. Call 855-328-5099 anytime, day or night, for a friendly and helpful associate to assist with your needs.

Multiple Support Options

Choose the best support method for you—live chat, phone, email, or a support ticket.

How Can We Help You Today?

Our support services cover everything from troubleshooting and technical assistance to account management and onboarding. Explore your options below for quick and easy help.

FAQs

Get quick answers to common questions about services, features, billing, installation, and troubleshooting in our FAQs.

GET SUPPORT

Need help with your 360 Broadband service? Our support team is here for technical troubleshooting, equipment setup, and more.

CHECK FOR OUTAGES

Experiencing a service outage? Use our Outage Checker to check for interruptions in your area and receive updates on restoration times.

MY SPEED TEST

Check your internet speed with our My Speed Test tool. Get instant results on download, upload, and ping rates to ensure you receive the expected performance.

CUSTOMER RESOURCES

Explore our guides, tutorials, and knowledge base to get the most from your 360 Broadband service.

CUSTOMER ONBOARDING

Use our New Customer Onboarding Guide for a quick and easy setup so you can start enjoying your new service right away.

FAQs

You’ve got questions. We’ve got answers.

How do I check for internet outages?
You can use our Outage Checker to see if there are any service interruptions in your area. If an outage is detected, we’ll provide updates on restoration times.
What should I do if my internet connection is slow?
Start by running a Speed Test. If speeds are lower than expected, try rebooting your modem/router or contacting support for troubleshooting assistance.
Can I contact support after hours?
Yes, our support team is available 24/7 through live chat, phone, and email.
What if my issue requires an on-site visit?
* If we determine that an issue cannot be resolved remotely, we will schedule a technician to visit your location and fix the problem.

Submit a Support Ticket

Please fill out the form, and our team will respond promptly.

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Contact Us Today!

Not finding what you’re looking for? Contact our support team for more detailed assistance. We’re here to help 24/7 with any questions or issues.

Need assistance?

Our support team is here to help!

Call Us: 1-855-328-5099
Email: [email protected]
Live Chat: Available on our website for real-time assistance
Submit a Ticket: Log into your account to create a support request

PLEASE NOTE

Response times may vary based on the service plan and issue severity. Some support features may require a specific service tier or add-on. Don’t hesitate to contact our support team for more details.
At 360 Broadband, exceptional service includes exceptional support. Whether it’s resolving technical issues, answering your questions, or assisting with setup, we’re here to ensure your services work seamlessly daily.

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