Unplug your router from the power source, wait 30 seconds, and then plug it back in. Allow a few minutes for the devices to restart. You can reboot from the 360 Broadband IQ app if you have Managed Wifi.

Use our Outage Checker to verify if there is a service outage in your area. If there is, you will receive updates on restoration times. If no outage is reported, contact our support team for further assistance.

If you have signal issues within the home, you can check out our Managed WiFi or speak with a representative about the benefits of this service. The 360 Broadband Managed WiFi delivers fast, secure, and reliable coverage for homes and businesses.

Yes, log in to your online customer portal to view your current bill, previous billing statements, and transaction history.

We accept credit/debit cards, ACH bank transfers, checks, or cash at a 360 Broadband office location. You can also set up autopay for hassle-free billing by contacting our billing team or using the customer portal.

If you miss a payment, contact our billing team immediately. You can make a payment to bring your account current through your online customer portal, by phone, or in person at a 360 Broadband location. Late fees may apply.

Click the “Recover Username or Reset Password” link on the Customer Portal Login page. Enter your email address, and we’ll send you instructions on how to reset your password.

To update your information or add a new authorized contact to your account, you will have to call our Support or Billing Team to make these changes.

Yes, if you have multiple services (e.g., internet, phone), you can manage them all under a single account. If you have services at multiple addresses, we can also link them. If you need assistance, call our Billing Team to walk through connecting the accounts.

Yes, you can reschedule by calling our support team.

Yes, an adult (18 years or older) must be present during the installation to provide access to the necessary areas and approve the installation work. If no one over the age of 18 is available at the scheduled installation time, you will have to reschedule the installation.

We provide Managed WiFi for most installations unless noted in the sales process. If Managed WiFi has been declined, the customer must provide their router at the time of the scheduled installation. If additional equipment is needed, such as range extenders or specialized networking hardware, the technician will discuss it with you during setup.

If there’s an outage in your area, our team will work to restore service as quickly as possible. You can monitor progress via the Outage Checker or contact our support team for more details. At times, our social media may also have the latest updates.