Support Center

At 360 Broadband, we understand that reliable support is as important as fast, high-quality internet. Whether you’re experiencing technical issues, have a question about your service, or need assistance with account management, our dedicated support team is here to help. With 24/7 availability, expert guidance, and a wealth of resources, we make it easy for you to get the answers and solutions you need—whenever you need them.

Your Questions. Your Solutions. 360 Broadband Support.

Your Support 360 Center

Comprehensive Help Resources

Coming very soon, you will be able to access our extensive library of support articles and guides to find answers to common questions and learn how to maximize your experience.

Troubleshooting Assistance

Our support center offers step-by-step solutions to help you troubleshoot common connectivity issues, manage devices, and optimize network performance.

Service Updates

Stay informed about maintenance updates, outage alerts, and other vital information to ensure seamless connectivity and keep abreast of disruptions.

How Can We Help You Today?

Our support team is here for you! Whether you need troubleshooting assistance, technical support, account management guidance, or help with onboarding, we’ve got you covered. Call us at 855-328-5099, or explore your options below for fast and hassle-free support.

FAQs

Get quick answers to common questions about services, features, billing, installation, and troubleshooting in our FAQs.

GET SUPPORT

Need help with your 360 Broadband service? Our support team is here for technical troubleshooting, equipment setup, and more.

CHECK FOR OUTAGES

Are you experiencing a service outage? Use our Outage Checker to check for interruptions in your area.

CALL NOW 855-328-5099

FAQs

You’ve got questions. We’ve got answers.

What should I do if my internet connection is slow?
Start by running a speed test using an online Speed Test tool. If your speed is lower than expected, try rebooting your router. If, after rebooting your router, you are still experiencing issues, please contact our support team for further troubleshooting and assistance.
How do I reset my password for my 360 Broadband account?

You can reset your password by visiting the Account Login page and selecting “Forgot Password.” Follow the prompts to reset your password. If this isn’t an option, don’t hesitate to contact our support team at 855-328-5099; they will gladly help.

What if there’s an outage in my area?

Use our Outage Checker to verify if there is a service outage in your area. If there is, you will receive updates on restoration times. If no outage is reported, contact our support team for further assistance at 855-328-5099.

Can I contact support after business hours?

Yes, our support team is available 24/7 to help with any issues or questions you may have. Call 855-328-5099.

Contact Us Today!

Not finding what you’re looking for? Contact our support team for more detailed assistance. We’re here to help 24/7 with any questions or issues.

Need assistance?

Our support team is here to help!

Call Us: 855-328-5099
Email: [email protected]
Live Chat: COMING SOON
Submit a Ticket: Log into your account to create a support request

PLEASE NOTE

Response times may vary based on the service plan and issue severity. Some support features may require a specific service tier or add-on. Don’t hesitate to contact our support team for more details.

Feel free to use the form below if you would like a Support Team member to reach out to you.

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At 360 Broadband, excellent internet service is only as good as the support behind it. That’s why we’re committed to providing fast, reliable, and expert support to ensure your service works for you daily.

Faster Internet. Smarter Choices. Stay Connected!

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