Effective Date: January 01, 2024

360 Broadband, LLC (“360 Broadband,” “us,” “we,” or “our”) values the privacy and security of customer Personal Information. This Privacy Policy describes the types of customer Personal Information collected, used, disclosed, retained, secured and disposed of by us.

This Privacy Policy applies to visitors and users of 360 Broadband’s website, https://360broadband.com/ (“Website”), and applicants, current and former residential and commercial/business customers of our high speed internet access services and VoIP services (individually, “Service” and collectively, “Services”) residing in the United States.  All such visitors, users, applicants, current and former residential and commercial/business customers are collectively, “Customers” “you,” and “your.”

Any capitalized terms used herein shall have the same meaning as defined in the 360 Broadband Service Agreements.

By using 360 Broadband’s Website and Services, Customers consent to the data practices described in this Privacy Policy regarding the collection, use, disclosure, and disposal of your Personal Information. 360 Broadband’s Website and Services are designed and targeted to United States audiences and are governed by and operated in accordance with the laws of the U.S. If Customer is not a U.S. citizen or does not reside in the U.S., Customer voluntarily consents to the collection, transfer, use, disclosure and retention of Customer Personal Information in the U.S. Customer also agrees to waive any claims that may arise under Customer’s own national laws.

Your California Privacy Rights

Generally, California residents are entitled by law to ask 360 Communications for free information twice a year identifying the categories of Personal Information which 360 Broadband shares with its Affiliates and/or other third parties for their marketing purposes the preceding year, and to provide contact information for such Affiliates and/or third parties unless 360 Communications meets certain exceptions in the law. This Privacy Policy qualifies for the exception to those requirements. Therefore, if Customer resides in California and Customer has an established business relationship with 360 Broadband, Customer may request information about 360 Broadband’s opt-out and out-in policies of sharing Customer Personal Information with other companies (including our Affiliates) for their marketing purposes. Please send Customer’s written request via email or postal mail following the instructions below.

360 Broadband will not accept requests via the telephone or facsimile or respond to requests that are not labeled or sent properly, or do not have complete information.

For all requests, include Customer’s full name, street address, city, state and zip code.

If sent via email request, Customer must state “Re: Your California Privacy Rights” in the subject line and send Customer email to [email protected]

If sent via postal request, Customer must send a letter or postcard to:

17375 US HWY 70
Durant, Oklahoma 74701
Attention: Your California Privacy Rights

1. GENERAL INFORMATION

When Customer uses the Service, the Personal Information Customer voluntarily sends and receives is transmitted over a wireless network, and may be subject to interception by unauthorized third parties.  While it is 360 Broadband’s objective to take reasonable measures to reduce the risk that unauthorized third parties will intercept the information Customer sends and receives through the Service, 360 Broadband cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.

360 Broadband does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If you are under age 13, please do not attempt to register for the Services or send any Personal Information about yourself to 360 Broadband. If 360 Broadband learns that 360 Broadband has collected Personal Information from a child under age 13, 360 Broadband will delete that information as quickly as possible to the extent technically feasible. If Customer believes that their child under age 13 may have provided Personal Information to 360 Broadband, please contact 360 Broadband at [email protected].

2. WHAT TYPES OF INFORMATION DO WE COLLECT AND HOW DO WE USE THIS INFORMATION?

Generally, Personal Information is information Customer provides to 360 Broadband voluntarily or passively through Customer’s use of the Services and/or Website, that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  For the purposes of this Privacy Policy, we also define Personal Information to include such information related to our commercial/business Customers and their end users.

The following are the different ways and reasons we collect Customer Personal Information:

Registration process, billing, and administration: Customer name, email address, phone number (wireless and wireline), billing address and billing information (such as credit card account number or other financial account information), service address, and the nature of any of Customer devices or other property making use of the Service. Personal Information also includes Customer Proprietary Network Information (“CPNI”) which is created by virtue of your relationship with 360 Broadband when you subscribe to our VoIP services or other telephony services.  CPNI includes any information that relates to the telephony services purchased (including specific calls you make and receive), quantity, technical configuration, type, destination, location, and amount of use of our VoIP service, such as call detail, logs, and specifics regarding your VoIP account (such as billing information). Please note that by law, CPNI does not include a customer’s name, postal address, or telephone number.  We will also use this same Personal Information for the installation, troubleshooting, maintenance of the Services, and servicing of equipment.

Social Network Platforms:  Facebook, LinkedIn, and Instagram.

Some forms of information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information.
Website Information, Use of Cookies and other Similar Tracking Technology:

When you visit 360 Broadband’s website, 360 Broadband will collect information on 360 Broadband server logs from Customer’s browser or device, which may include Customer IP address, unique device identifier, “cookie” information, the type of browser and/or device you’re using to access the Service, and the page or feature Customer requested. “Cookies” and “web beacons” are text file identifiers 360 Broadband transfers to Customer’s browser or device that allow 360 Broadband to recognize Customer’s browser or device and tell 360 Broadband how and when pages and features on the 360 Broadband Website are visited, by how many people, and other activity on the Website. Customer can change the preferences on Customer’s browser or device to prevent or limit Customer’s device(s) acceptance of cookies, web beacons or other similar technology, but this may prevent Customer from taking advantage of some of the features on the 360 Broadband Website, or accessing certain functions and conveniences. If Customer clicks on a link to a third party website or service, such third party may also transmit cookies to Customer. Again, this Privacy Policy does not cover the use of cookies or other such tracking technology by any third parties, and 360 Broadband is not responsible for their privacy policies and practices.

360 Broadband also uses Personal Information and Non-Personal Information to enhance the 360 Broadband website and 360 Broadband Service offerings. For example, such information can tell 360 Broadband how often visitors use a particular feature of the 360 Broadband website and which products and services are most interesting to current and potential customers, and 360 Broadband can use that knowledge to make the Website useful and interesting to as many users as possible and to enhance and refine 360 Broadband’s Service offerings. 360 Broadband will continue to conduct analytics on 360 Broadband’s website performance. Customer may not opt-out of this use of cookies or other Personal Information or Non-Personal Information.

Technology is improving every day and to improve 360 Broadband’s Services’ operation and function 360 Broadband may introduce new technologies and monitoring techniques without advance notice or consent from Customer. 360 Broadband may also use third party providers to conduct such internal analyses.

Network Information: 360 Broadband also collects Network Information, information about Customer access to, and use of, the 360 Broadband Network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. For example, 360 Broadband may collect information about the performance of the 360 Broadband Equipment installed on Customer property or at Customer premises, when Customer is using the Service, the various devices Customer is using to access the Service, the amount of data Customer is transmitting and receiving, the content of the data Customer are transmitting and receiving, the websites Customer is visiting, and any other information that is transmitted over the 360 Broadband Network.

360 Broadband may also aggregate Network Information from multiple customers and 360 Broadband will share such aggregated Non-Personal information about the overall performance of the 360 Broadband Service and the 360 Broadband network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device.

We use Network Information to monitor and enhance the performance of the 360 Broadband network. 360 Broadband will not monitor the content of the websites viewed or email communications as part of 360 Broadband’s standard network management.

Generally, 360 Broadband will only monitor and preserve the following Network Information:

• When Customer is using the Service;
• How Customer is using the Service, such as monitoring traffic patterns regarding websites visited, amount of data being sent or received, or other activity;
• The amount of data Customer is transmitting and receiving through the Service; and
• General information regarding the performance of the Provider Equipment installed on Customer’s property or at Customer’s premises, and its interaction with the rest of 360 Broadband’s network.

However, 360 Broadband reserves the right to, and may, monitor, access, review and preserve any Network Information and/or content in the following situations:

• In response to an inquiry from Customer or another Authorized User on Customer’s account regarding Customer or their use of the Service or problems Customer or the Authorized User is experiencing using the Service;
• If 360 Broadband has reason to believe Customer is using the Service in violation of Customer’s Service Agreement or any applicable statutes, rules, ordinances or regulations;
• If 360 Broadband has reason to believe Customer use of the Service is negatively affecting other Customers; or
• When 360 Broadband is required by law or legal process to do so, or when 360 Broadband in good faith believes that 360 Broadband is required by law or legal process to do so.

3. IS PERSONAL INFORMATION USED FOR MARKETING AND ADVERTISING PURPOSES?

360 Broadband will use Customer Personal Information to send marketing and advertising messages related to our own Services and Website using Customer’s email address, postal address, or telephone number (for voice, texts, automated and pre-recorded calls).

360 Broadband may deliver a marketing or advertising message based on Customer visits to 360 Broadband website, which will be general advertising or “Contextual Advertising,” which is advertising based on the subject matter or the content of the specific website page or subject matter.

360 Broadband may also send Customer “First Party Advertising,” which is advertising or marketing that is customized or personalized based on a history of Customer’s use of our Services (possibly combined with information from our Facebook fan page or other social network platforms). First Party Advertising is based solely on a combination of information 360 Broadband collects from Customer – not from Customer’s visits to other websites across the Internet. 360 Broadband may use CPNI for its own First Party Advertising for products/services a Customer has already purchased.  We will need your consent before using CPNI for marketing or advertising unrelated services. Customer may opt-out of First Party Advertising but not Contextual Advertising. No Personal Information is used to deliver Contextual Advertising; it automatically will appear based on the content or webpage Customer is viewing. And Customer may continue to receive general advertising if Customer opts-out of First Party Advertising, it will not be customized or personalized for Customer.

360 Broadband does not provide third party “Network Advertising,” which is advertising based on Customer’s overall Internet usage across different third party websites or online services. Multiple third party websites and online services are involved in this tailored or personalized advertising process, in essence a “network” of advertising providers. Because 360 Broadband does not provide network ads, 360 Broadband does not recognize the “Do Not Track” settings on various Internet browsers. 360 Broadband does not engage or allow third parties to track you across the Internet and across time for advertising purposes.

4. LINKS TO THIRD PARTY WEBSITES AND SERVICES

The 360 Broadband Website, Facebook page, LinkedIn (or other social networking platforms) may contain a variety of content and functionality and may provide links to other third party websites or online services. Despite such links, this Privacy Policy applies only to 360 Broadband and our Affiliates. The presence of a link does not constitute or imply 360 Broadband’s endorsement, recommendation, or sponsorship of the content, goods, services, business or privacy practices on such websites or online services. 360 Broadband encourages Customers to be aware and informed when Customers leave 360 Broadband’s Website, Facebook page, LinkedIn, or any other social networking platforms.

5. DO WE DISCLOSE CUSTOMER PERSONAL INFORMATION TO THIRD PARTIES?

Customer’s Personal Information will only be disclosed to third parties (including 360 Broadband’s Affiliates) as listed in this Privacy Policy, and if 360 Broadband has received your consent at the time 360 Broadband collects your Personal Information or prior to the disclosure of any Personal Information. 360 Broadband reserves the right to fully use, disclose and process any non-Personal Information collected from Customer in any manner as well as any information Customer makes public via 360 Broadband Services or Website.

• To Our Affiliates and Resellers. 360 Broadband relies on various Affiliates and Resellers in order to provide the Services to Customers. Affiliates are companies that are related to 360 Broadband by common ownership or control. Resellers are independent third party businesses that will offer 360 Broadband’s Services to either their own customers, or operate as agents to 360 Broadband and sell our Services. 360 Broadband may share Personal Information and non-Personal Information with any of our Affiliates and Resellers for business, operational, promotional and/or marketing and advertising purposes related to our Services.
• To Our Operational Service Providers: 360 Broadband and its Affiliates contract with other companies and people to perform tasks or services on 360 Broadband’s behalf and need to share Customer Personal Information to provide products or services to Customers. For example, 360 Broadband may use a payment processing company to receive and process Customer’s ACH or credit card transactions for 360 Broadband, or 360 Broadband may contract with third parties to assist 360 Broadband in optimizing 360 Broadband’s network. Unless 360 Broadband tells Customer differently, 360 Broadband does not grant its Operational Service Providers any right to use the Personal Information 360 Broadband shares with them beyond what is necessary to assist 360 Broadband.
• For Business Transfers/Restructuring: 360 Broadband may choose to buy or sell assets, or 360 Broadband may sell assets or be sold. In these types of transactions, customer Personal Information is typically one of the business assets that would be disclosed and transferred. Also, if 360 Broadband (or 360 Broadband’s assets) are acquired, or 360 Broadband goes out of business, enters bankruptcy, or goes through some other change of control, including restructuring, re-organization or financing arrangements, Personal Information could be one of the assets disclosed, transferred to or acquired by a third party.
• For Protection of 360 Broadband, and Our Affiliates, Employees, Operational Service Providers, Users and Customers and Public Safety: 360 Broadband reserves the right to access, read, preserve, and disclose any Personal Information 360 Broadband has access to if 360 Broadband believes doing so will implement and/or enforce the Service Agreement, Website Terms of Use Agreement, Privacy Policy or any legal document; protect our Network(s), website(s), and company assets; protect the interests, rights, property, and/or safety of 360 Broadband or Our Affiliates, employees and officers/directors, Operational Service Providers, Resellers, Customers, agents, representatives, third party licensors or suppliers, or the general public.
• When Required by Law or in Response to Legal Process: 360 Broadband reserves the right to access, read, preserve, and disclose any Personal Information when 360 Broadband is required by law or legal process to do so, or if 360 Broadband has a good faith belief that 360 Broadband is required by law or legal process to do so.

6. HOW DO WE PROTECT CUSTOMER PERSONAL INFORMATION?

360 Broadband endeavors to protect the privacy of Customer’s account and other Personal Information using reasonable administrative, technical and physical security measures. However, 360 Broadband cannot and do(es) not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time.

Customer’s account is protected by a User ID and password for Customer’s privacy and security. It is Customer’s responsibility to prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device and browser by signing off after Customer has finished accessing Customer’s account. Customer is required to notify us immediately if Customer’s password or account has been disclosed to a person whose name does not appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges and agrees that Customer is solely responsible for any use of 360 Broadband Services via Customer’s username and password.

Additionally, if Customer contacts 360 Broadband via Website, telephone or in person, 360 Broadband will ask Customer for verification of Customer’s identity and account.

360 Broadband will not send an email or text, nor should Customer respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Customer receives an email or text requesting any such information from 360 Broadband or someone that claims they are with 360 Broadband or Our Affiliates please contact our Privacy Administrator immediately: [email protected]. For 360 Broadband’s IT Support Services as detailed in our Services Agreement, the code that allows 360 Broadband to access Customer’s computer desktop to help you resolve technical problems is limited only to that specific session. 360 Broadband is not able to access Customer’s Computer without Customer’s knowledge, affirmative consent and involvement.

7. WHAT DISCLOSURE CHOICES DO CUSTOMERS HAVE?

Customer can always choose not to disclose Personal Information to 360 Broadband; however, certain Personal Information is necessary for 360 Broadband to provide the Service to Customer. Customer may opt out of sharing Personal Information with Our Affiliates only for marketing or advertising purposes, but not for business or operational purposes. Customer may opt out of email marketing and advertising from 360 Broadband or its Affiliates using the “Unsubscribe” mechanism in each email. Before 360 Broadband sends Customer a text for any reason, or sends Customer a pre-recorded call that contains advertising or marketing information, 360 Broadband will secure Customer’s prior written express consent, which can be given via a voice recording, email, text message, postal mail, or telephone key press. Non-telemarketing pre-recorded calls do not require Customer’s prior express consent in writing, unless they are sent to a wireless device. Customer understands, acknowledges and agrees that such texts and pre-recorded telemarketing calls may be sent using an autodialer and are not conditioned on your purchase of the Service. Customer may opt out of receiving text messages any time by replying “STOP” or “UNSUBSCRIBE” to the text message. Customer may opt out of receiving pre-recorded calls by the opt-out instructions in the call. Customer can also request to be added to 360 Broadband’s company-specific Do Not Call list to opt-out of advertising and marketing calls of all types. However, Customer will continue to receive calls related to debt-collection and Customer’s current Service. Customer may also opt-out of First Party Advertising, but not Contextual Advertising, as detailed in the “Use of Personal Information for Marketing or Advertising Purposes” section above. Customer may not opt out of 360 Broadband’s use of cookies or other similar technology, or use of Customer’s Personal Information and Non-Personal Information for 360 Broadband’s internal analytics used to monitor activity on 360 Broadband’s website, measure 360 Broadband’s Service performance, or to operate and protect the 360 Broadband Network.

8. WHAT PERSONAL INFORMATION CAN CUSTOMERS ACCESS, MODIFY, AND/OR DELETE?

Generally, Customer may access the following Personal Information in Customer’s account:

Full name
Username and password
Email address
Telephone number
Billing and Service address
Account and billing information

By contacting 360 Broadband at [email protected], or through any online access portal and/or via telephone, 360 Broadband may enable Customers to view, access and modify Customer account settings, and in some cases, edit or delete the Personal Information listed above. 360 Broadband will retain historic email, billing and/or Service addresses for security and verification purposes and Customers may not delete such information even after the subscription expires or terminates.

Existing Customers may not delete any Personal Information because such information is necessary to provide and bill for the Services; Customers may only update or modify the following Personal Information:

360 Broadband may use any aggregated data derived from Customer’s Personal Information but not in a manner that would identify Customer personally. 360 Broadband may also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer is no longer a 360 Broadband customer as required by 360 Broadband’s business practices, by law, and/or tax reporting purposes. The information Customer can view, update, and delete may also change if required by law. If Customer has any questions about viewing or updating information 360 Broadband has on file about Customer, please contact 360 Broadband at [email protected].

9. WILL THIS PRIVACY POLICY EVER CHANGE?

Yes, 360 Broadband is constantly working to improve the Service, so 360 Broadband will need to update this Privacy Policy from time to time as 360 Broadband’s business practices change and service offerings increase, and/or there are changes in local, state or federal laws. 360 Broadband will also make stylistic, organizational and/or grammatical changes to present 360 Broadband privacy practices in a user friendly easy to read manner. 360 Broadband will alert Customers to any such changes by placing a notice on 360 Broadband’s Website and App with the effective date of the revised Privacy Policy, and/or by sending Customers an email, or by some other means to the extent required by law. Please note that if Customers have not provided 360 Broadband with Customer’s email address or Customer has not updated Customer contact information, those legal notices will still govern Customer use of the Service, and Customer is still responsible for reading and understanding all notices posted on 360 Broadband’s website. Customer’s continued use of the Service or website after notice of any changes have been provided will indicate Customer’s acceptance of such changes, except where further steps are required by applicable law.

Use of Customer’s Personal Information is primarily governed by the Privacy Policy in effect at the time Customer subscribed to the Service or visited the 360 Broadband website. If 360 Broadband elects to use or to disclose Personal Information that identifies Customer as an individual in a manner that is materially different than that stated in the Privacy Policy in effect at the time you subscribed to the Service or visited the 360 Broadband Website, 360 Broadband will provide Customer with an opportunity to consent to such use or disclosure. Depending on the circumstances, that consent may include an opt-out.

10. WHAT IF YOU HAVE QUESTIONS OR COMMENTS ABOUT THIS PRIVACY POLICY?

If you have any questions or concerns regarding 360 Broadband’s privacy practices and policies, please contact 360 Broadband at [email protected].

TDPSA applies to persons that meet all of the following conditions: (1) conduct business in Texas or produce products or services that Texas residents consume; (2) process any volume of personal data or engage in personal data sales; and (3) do not qualify as a small business, as defined by the US Small Business Administration.